Thank you for choosing us! We want you to be happy with your purchase. If you are not completely satisfied with your order, we offer returns and refunds. Please read the policy below to understand our return and refund process.
Return conditions
Return time limit: Products must be returned within 30 days of receipt.
Product condition: Returned products must be unused, unworn, unwashed and in their original packaging. Tags must be intact and unremoved.
Items not accepted for return: The following items are not accepted for return:
Discounted or promotional items
Personalized customized items
Personal hygiene products
Refund process
Apply for return: Please contact our customer service team through our customer service email or phone and provide your order number and reason for return.
Returning returned products: We will provide you with a return address. Please ensure that the product is properly packaged during transportation to avoid damage to the product. Return shipping costs are usually borne by the customer unless there is a quality problem with the product.
Refund processing: Once we receive the returned product and confirm that it meets the return conditions, we will process the refund within 7-10 business days. Refunds will be made to the original payment method.
Exchange Policy
If you wish to exchange an item, please first apply for a return and repurchase the item after receiving the refund. We do not provide direct exchanges.
Refund Time
Refund processing time is usually 7-10 business days. Refunds will be returned to the payment method you used when purchasing, and the specific arrival time may vary depending on the bank or payment platform.
Notes
Please make sure you keep the receipt or order confirmation email when you purchased the item so that we can process your return and refund request.
We do not bear the return costs caused by customer reasons (such as incorrect address or failure to pick up the goods on time, etc.).
If you have any questions or need further assistance, please feel free to contact our customer service team.